LIFE was created as a new approach to stop the cycle of crisis for a small number of families that fall through the gaps of social services. This small number of families incurred chronic and high costs.
In the development phase, the team spent 8 weeks experiencing their lived realities and made a study of the frontline workers involved with these families. Neither the frontline workers nor the families felt content or empowered in this system. LIFE put families in charge of recruiting their own support teams which were located on the same estate. LIFE resulted in families stepping out of their problem-cycles and work toward their desired futures and delivered significant cost savings.
Through immersion the team surfaced root causes to chronic challenges and put empowerment and capability development first, reorganizing social care teams around families with a deep focus on trust.