What?
The Laboratorio de Gobierno in Chile’s central government brought users, doctors, nurses, health officials and bidders together through a multi-stage contracting process to tackle long wait times in primary healthcare.
Finalists at each stage received growing stipends to support their participation, prototyping and pilots.
Winning solutions were impactful in reducing waiting times, cost effective and had wide acceptance from users, funders and regulators – resulting in faster adoption.
Impacta Salud allowed the government to explore a large number of innovations in the market with deep stakeholder participation.
Takeaway
Established companies and new teams competed on level playing field and collaborated in ‘bootcamp’ to create experience prototypes with stakeholders and residents.