The confidence of people in your promise to listen, inform and empower them without manipulation. Don’t take this for granted as many communities (especially the most vulnerable) have had disappointments in the past.
Co-creation involves residents, stakeholders (and at times providers) in the design or delivery of a product, plan, service or policy. It can be done in a variety of formats from workshops to jointly building infrastructure.
Cities delegate decision-making power, budgets or control over services to residents. A wide range of formats exist such as binding votes, access to funds, oversight control, access to information, representation on committees.
Community engagement needs to capture, without manipulation, what priority needs, problems and aspirations are held by residents. They often include Key Performance Indicators or other outcome measures to track progress.
A prototype take an abstract idea, policy or plan and making it real enough for citizens and stakeholders to engage to it and provide reactions. Typically, prototypes use the simplest means possible to achieve the effect.
Use of immersive techniques like interviews, observation and co-creation as well as gathering data, legal and process information to better understand unmet needs of community members or have actionable case information at hand.