Why?
Innovation and progress rely on data and metrics to help us keep track of where we are going.
Data is integral to framing needs and metrics help us track results against our objectives.
Example
Philadelphia prepared a multi-million dollar procurement for technologies that deliver better outcomes than traditional infrastructure investments to reduce traffic fatalities.
Looking for data to underpin their needs statement, the city found that it lacked data to develop their statement of needs. The team found that other cities had acquired data and analytics to get a more detailed understanding of behaviors in traffic to inform their spending plans.
Consequently, the city tendered for the provision of such data and analytics and closed a $25,000 contract with a university to provide the data that will underpin its future infrastructure specifications.
Deliverables
Metrics: Current performance
How is our service performing right now? What data are you using to inform the procurement need?
Service KPI: Key Performance Indicators
What will success look like and how will you measure progress toward your goals? Have users and stakeholders truly participated in developing these KPI?
Market-entry KPI
Your market-entry KPI should contain both the evaluation criteria as well as performance metrics for the market-entry process itself.
Measurement Plan for Contract Management
What will we measure, how and at what interval? Describe how this will be used to manage the operator.